Refund policy
Free returns within 30 days of the purchase date.
Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment. Returns must be received in new condition; unworn, unwashed, and in its original packaging. Items returned with obvious use, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal. Final Sale items cannot be returned, refunded or exchanged. Original shipping is non-refundable . We do not provide return labels to US Territories or APO/FPO addresses
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
First, Get a Return Authorization Number
To return your product, please send us an email at support@rcahp.com providing your Order # and briefly explaining why you would like to process a return. We will issue a Return Material Authorization. This RMA label must be included inside or attached to the shipping box for us to receive your return items, The RMA will also contain the return address and information to ship back your items.
Refunds (if applicable)Â
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)Â
If you haven’t received a refund yet, first check your bank account again.Â
Then contact your credit card company, it may take some time before your refund is officially posted.Â
Next, contact your bank. There is often some processing time before a refund is posted.Â
If you’ve done all of this and you still have not received your refund yet, please contact us at support@rcahp.com
Sale items (if applicable)Â
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not process exchanges. In case you placed an order and you wish to cancel, you may request that through your account or notifying us via email at support@rcahp.com, if your items haven't shipped yet we will do our best to satisfy your request. No cancellation can be made once items have shipped.Â
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.