Shipping policy

Shipping Costs & Tax

1. Standard Flat Rate Shipping on all items.
2. The state sales tax rate is made up of a base rate and mandatory local rate that goes directly to city and county tax officials. The total sales tax rate may vary based on local jurisdictions and will be charged at checkout.

Shipping Locations

1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods

All orders are shipped out via UPS or USPS or FedEx.

Shipping and Delivery Estimates

We ship in-stock orders as soon as possible. If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 4 to 8 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations. Please see return policy for more details.

When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

RCA Home Products takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the RCA’s Home Products shipping facility to homes or businesses. If the item is damaged in transit, please email us at support@rcahp.com using your initial  email Order Acknowledgement email. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide RCA Home Products with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

Note

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.